Whether referred from a church or from another source, the first step is for our Neighbors to call the office to make an appointment. Messages that are received on days the office is closed are promptly returned by our office volunteers. Neighbors are given an appointment and directions to the office. Neighbors do not need to wait until they have a cut-off notice to call; in fact, we would prefer that they make contact as soon as they see a problem on the horizon. An office volunteer calls the Neighbor to remind them of their appointment the last working day prior to their appointment.